Effective date: 26 July 2026 · Last updated: 26 July 2026 · Contact: sales@minarsystems.com
In short: We deliver professional broadcast and AV equipment across the GCC. Delivery is typically 2–4 working days in the UAE, 2–5 in Saudi Arabia, and 5–10 working days elsewhere in the GCC. Shipping is calculated at checkout based on your destination, weight and declared value. You receive tracking details once your order is dispatched.
1. Where we deliver
We currently deliver to the six GCC states: the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman. For deliveries outside the GCC, please contact sales@minarsystems.com for a shipping quote before ordering.
2. Delivery times
We hold stock in both the United Arab Emirates and Saudi Arabia, so orders in those markets are delivered locally and quickly:
- United Arab Emirates: 2–4 working days (next working day available on express).
- Saudi Arabia: 2–5 working days (1–2 working days available on express).
- Qatar, Kuwait, Bahrain and Oman: 5–10 working days, including customs clearance.
- Rest of the Middle East: quoted per order — contact sales@minarsystems.com.
Working days exclude Fridays, Saturdays and public holidays. Orders are dispatched once payment has cleared and stock is confirmed.
Delivery estimates exclude any time the shipment is held in customs clearance, which is outside our control on cross-border orders.
Some professional equipment is supplied to order from the manufacturer. Where an item has an extended lead time we will confirm the expected date with you in writing before processing the order.
3. Shipping charges
Shipping is not free. Charges are calculated at checkout according to destination, package weight and dimensions, and declared value. The exact amount is shown before you confirm and pay.
4. Customs duties and import taxes
Prices on this website are shown excluding VAT. Applicable VAT is added at checkout based on your delivery country.
For deliveries outside the United Arab Emirates, any customs duties, import tariffs or local taxes levied by the destination country are the responsibility of the customer, unless we have expressly quoted delivered-duty-paid (DDP) terms in writing. Couriers may contact you directly to collect these charges before releasing the shipment.
5. Title and risk
Risk in the goods passes to you on delivery to the address you provide. Ownership passes once payment has been received in full.
6. Tracking and receiving your order
You will receive confirmation with tracking details once your order is dispatched. Please ensure the delivery address and mobile number on your order are correct and reachable, as couriers contact the recipient to arrange delivery. Failed delivery attempts caused by incorrect details or unavailability may incur a re-delivery charge.
7. Damaged or missing shipments
Please inspect your shipment on arrival. If the packaging is visibly damaged, note it with the courier at the point of delivery where possible.
Report any transit damage, shortage or incorrect item to sales@minarsystems.com within 48 hours of delivery, including photographs of the outer packaging, the product and the shipping label. Reports made within this window are handled by us at no cost to you. See our Returns, Exchange & Refund Policy.
8. Contact
Minar Media Systems, Building 8, Al Maktoum Hospital Street, Deira, Dubai, United Arab Emirates · sales@minarsystems.com