Answers to the questions we are asked most. If yours is not here, email sales@minarsystems.com and a specialist will reply.
Orders & products
Are your products genuine?
Yes. Minar Media Systems is an authorized Middle East distributor for the brands we carry — OBSBOT, AVMATRIX, FeiyuTech and Reemo. Every unit is supplied new and sealed through official channels, with the manufacturer’s warranty.
Which brands do you sell?
OBSBOT — PTZ cameras and webcams. AVMATRIX — switchers, monitors, converters and capture. FeiyuTech — gimbals and stabilizers. Reemo — lighting.
An item shows “Price on request” — why?
A small number of items are quoted individually. Use the Ask for a Quote button on the product page and our team will come back with pricing and availability.
Do you supply businesses, studios and integrators?
Yes. We regularly supply broadcasters, production houses, schools, mosques and corporate AV projects. For project pricing or a formal quotation, email sales@minarsystems.com.
Pricing, currency & VAT
Which currency will I be charged in?
The store switches to your country’s currency automatically — SAR in Saudi Arabia, AED in the UAE, and QAR, KWD, BHD, OMR or JOD elsewhere in the region. Visitors outside these markets see AED. Your card is charged in the currency shown at checkout.
Do prices include VAT?
Prices are shown excluding VAT. Applicable VAT is calculated and added at checkout based on your delivery country — 5% in the UAE and 15% in Saudi Arabia.
Will I get a proper tax invoice?
Yes. Every paid order gets a sequentially numbered tax invoice showing the VAT breakdown and the tax registration number of the supplying entity — Minar Media Systems (UAE) or Amal Modern Trading (Saudi Arabia). A link to it is included in your order confirmation email and in your account.
Payment
How can I pay?
Visa and Mastercard (credit or debit), Apple Pay and Google Pay, through our licensed UAE payment providers. Card details are handled entirely by the payment provider and never stored on our servers. See Payment Methods.
Can I pay by bank transfer?
Yes, for larger and project orders. Email sales@minarsystems.com and we will issue a proforma invoice with our bank details.
Is checkout secure?
Yes. Payment is taken over an encrypted connection by a PCI-compliant provider. We never see or store your full card number, expiry or CVV.
Delivery
Where do you deliver?
Across the GCC — United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman — plus Jordan and the wider Middle East. For destinations outside these, contact us for a shipping quote first.
How long does delivery take?
We hold stock in both the UAE and Saudi Arabia, so those markets are served locally:
- United Arab Emirates: 2–4 working days (next working day on express)
- Saudi Arabia: 2–5 working days (1–2 working days on express)
- Qatar, Kuwait, Bahrain, Oman: 5–10 working days, including customs clearance
Working days exclude Fridays, Saturdays and public holidays. Estimates exclude time held in customs, which is outside our control.
Will I get tracking?
Yes — tracking details are emailed once your order is dispatched. Please make sure your mobile number is correct, as couriers contact the recipient to arrange delivery.
Who pays customs duties?
For deliveries handled from our UAE hub to countries outside the UAE, any customs duties or import taxes charged by the destination country are the customer’s responsibility unless we have quoted delivered-duty-paid in writing. Orders fulfilled within the UAE or within Saudi Arabia are domestic and have no customs step.
Returns & warranty
Can I return something if I change my mind?
Yes — within 7 calendar days of delivery, provided the item is unused, sealed and in fully resalable condition with all accessories. Change-of-mind returns are at the customer’s cost. Full detail in Returns & Refunds.
What if it arrives damaged, faulty or incorrect?
Contact us within 7 days of delivery (within 48 hours for visible transit damage) with photos. We repair, replace or refund at no cost to you and we cover shipping both ways.
What warranty do I get?
The manufacturer’s warranty — a minimum of 12 months from the invoice date unless a longer period is stated, and 3 months on batteries, cables and consumables. We manage the claim with the manufacturer for you. See Warranty & Maintenance.
How long do repairs take?
Assessment within 3–5 working days of receiving the unit, then typically 7–14 working days for an in-region repair. If it must go to the manufacturer, 4–8 weeks. We confirm the expected timeframe in writing once assessed.
Support
How do I choose the right product?
Our team uses this equipment every day. Email sales@minarsystems.com or message us on WhatsApp and tell us what you are shooting or streaming — we will recommend the right setup rather than the most expensive one.
Do you help with installation and system design?
Yes. We design and deliver complete studio, podcast, classroom and broadcast systems. Send us your room and requirements and we will propose a build.