Refund & Returns Policy
Effective Date: March 26, 2026
Last Updated: March 26, 2026
Website: minarsystems.com
1. Our Promise
Minar Media Systems offers a 30-Day Money-Back Guarantee on eligible products. If you are not satisfied with your purchase, you may return it within 30 days for a refund or exchange, subject to the conditions below.
2. Eligibility for Returns
You may return a product if:
- It is within 30 calendar days of the delivery date.
- The product is in its original, unused condition with all packaging, accessories, manuals, and tags intact.
- You have the original receipt or order confirmation.
3. Non-Returnable Items
The following items cannot be returned:
- Products that have been installed, used, or modified.
- Custom-configured or made-to-order systems.
- Software, licenses, or digital products after activation.
- Products marked as “Final Sale” or “Non-Returnable” on the product page.
- Products damaged due to misuse, negligence, or unauthorized modification.
4. How to Initiate a Return
- Contact us at sales@minarsystems.com or call +971 50 302 4470 within 30 days of delivery.
- Provide your order number and reason for return.
- Our team will issue a Return Authorization (RA) number within 2 business days.
- Ship the product to our warehouse in original packaging with the RA number clearly marked.
- Once received and inspected, we will process your refund or exchange.
5. Return Shipping
- Defective or incorrect products: Minar Media Systems covers return shipping costs.
- Change of mind / buyer’s remorse: Customer is responsible for return shipping costs.
- We recommend using a trackable shipping method. We are not responsible for items lost in return transit.
6. Inspection & Approval
- All returned products are inspected upon receipt.
- If the product does not meet return eligibility criteria, it will be shipped back to you at your expense.
- We will notify you of the inspection result within 3 business days of receiving the return.
7. Refund Processing
- Approved refunds are processed within 7–10 business days of inspection approval.
- Refunds are issued to the original payment method used at checkout.
- COD refunds are processed via bank transfer (you must provide bank details).
- Shipping charges from the original order are non-refundable unless the return is due to our error.
8. Exchanges
- If you prefer an exchange, contact us and we will arrange a replacement once the original item is returned and inspected.
- Exchanges are subject to product availability.
- Price differences will be charged or refunded accordingly.
9. Damaged or Defective Products
If your product arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage. We will arrange a free return pickup and send a replacement or full refund at your choice.
10. Warranty Claims
Products covered by manufacturer warranty are handled separately from this return policy. Warranty claims should be directed to sales@minarsystems.com with your order number and a description of the issue.
11. Contact
Email: sales@minarsystems.com
Phone / WhatsApp: +971 50 302 4470
Address: Minar Media Systems, Building 8, Al Maktoum Hospital St, Deira, Dubai, UAE